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1.Do prices listed in the site include shipping fee?
The shipping is charged separately and varies according to shipping destination and number of items ordered.

2.Is the sample free of charge?
We offer samples for customers to test product quality. Our usual practice is that we offer free sample, but clients are kindly required to pay for the freight.

3.How do I check the status of my order?
You can check the status of order by logging into your account.

4.What is the shipping cost?
Shipping cost is based on the weight of the product, shipping address and type of service level. You can find out shipping cost BEFORE placing the order. Just add the desired product to shopping cart, enter your zip code to estimated the shipping. You may have several options of shipping method. If your desired shipping method is not listed, you can still place the order and leave us a note of your desired shipping method, we can always make the changes.

5.How do I pay?
For the time being, your credit card is out of our bank service. We accept T/T in advance for small orders or Irrevocable L/C at sight for large orders.

6.I like to add additional product to the outstanding order, how can I do that?
There are two ways to do it -- (1) Place another order and let us know. We will combine two orders into one. We will refund the shipping cost of the second order minus handling fees. (2) Contact us via email, live chat or call us.

7.The product I receive is not working with my device, what should I do?
Please contact us immediately if you have question about the product. If it is defective, we will replace it. If you ordered the wrong product, we can exchange it for you. Our customer service representative will give you the best alternative to resolve the problem.

8.Customized Packing
Yes, we offer quantity discount to reseller, corporate account and government agency. Please contact us to get the price quotation, remember to include the product name and quantity desired so that we can give you the best price available.